On March 20, starting at 7:00 a.m., 44 customer service representatives began to arrive at the Patient Access department at the UIC (University of Illinois – Chicago) Medical Center wearing matching purple t-shirts. Printed on their shirts in bold letters was the slogan, “Quality for patients, not quantity of registrations.” On the left shoulder was an 8 with a circle and a slash through it.
Meetings of the workers from the Patient Access call center at UIC Medical Center look like the waiting room of an Orthopedics clinic. Many of the workers are wearing carpal tunnel braces or their wrists show the scars of surgery.
